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We are currently experiencing technical difficulties with our telephone system. If you are unable to get through, please send us an email with your telephone number to iask@kent.gov.uk and we will call you back.

We are also able to receive messages through our website ‘Send us your enquiry’ form - www.iask.org.uk/parents-and-carers/helpline/

Helpline:
03000 41 3000
Email:
iask@kent.gov.uk

Telephone Helpline open Monday - Friday, 9am - 5pm

About Us

We offer

Information, advice and support to children, young people and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where it is linked to education.

We are

A free, confidential and impartial service based in Kent. Staff and volunteers are independently trained in SEND.

We have

A Steering Group which includes parents, young people, representatives from local voluntary groups, children's services, parent/carer forum, education and social care. Together we plan the services we offer across Kent.

About the Information Advice and Support Service

We Can Give You

Information on:

  • The law on Special Educational Needs (SEN) and Disability, Health and Social Care where they link to education
  • Local policy and practice
  • Personal budgets and working together (personalisation)
  • The SEND Information Hub (Kent County Council's Local Offer)
  • Education Health and Care Plans (EHCP) and Statements of SEN
  • Moving from a statement to a EHC plan or stages of education, this is called transition
  • Mediation and dispute resolution, Special Educational Needs and Disability Tribunal Service and complaints procedures

Advice about:

  • Gathering, understanding and interpreting information and applying it to your own situation
  • Signposting to other services for information, advice and support
  • What to do when things go wrong
  • How to get the best from a meeting

Support with:

  • Preparing for and attending meetings
  • Writing letters
  • Understanding reports
  • The EHC Plan process and annual reviews
  • Admissions and Exclusions
  • Post 16 provision
  • Working in partnership with schools and the local authority to develop positive relationships

Contact Us