Wheelchair Service in Kent
Healthwatch Kent have been working with the Kent Physical Disability Forum for over a year to help improve the wheelchair service for thousands of people in Kent.
This week they took an update on their progress to the Kent Health Overview & Scrutiny Committee whose role it is to scrutinise health services in Kent.
Whilst there is still much to be done, some of the highlights include:
The CCG have reviewed the service and made significant investment to fund action and improvements.
The average waiting time for patients to receive a wheelchair has reduced.
The number of people waiting more than 10 days for their wheelchair to be repaired has also reduced.
Millbrook are doing more to hear directly from service users about their experience of the service.
The number of complaints about the service has reduced and patient feedback is starting to be more positive.
You can read more about the progress in our report here.