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Wheelchair Service in Kent

Healthwatch Kent have been working with the Kent Physical Disability Forum for over a year to help improve the wheelchair service for thousands of people in Kent.

This week they took an update on their progress to the Kent Health Overview & Scrutiny Committee whose role it is to scrutinise health services in Kent.

Whilst there is still much to be done, some of the highlights include:

  • The CCG have reviewed the service and made significant investment to fund action and improvements.

  • The average waiting time for patients to receive a wheelchair has reduced.

  • The number of people waiting more than 10 days for their wheelchair to be repaired has also reduced.

  • Millbrook are doing more to hear directly from service users about their experience of the service.

  • The number of complaints about the service has reduced and patient feedback is starting to be more positive.

You can read more about the progress in our report here.